BEREC WORKSHOP ON END-USERS RIGHTS (BEREC. Brussels. 9 April 2024)

Autor

BODY OF EUROPEAN REGULATORS OF ELECTRONIC COMMUNICATIONS (BEREC)

Organismo regulador / editor

BODY OF EUROPEAN REGULATORS OF ELECTRONIC COMMUNICATIONS (BEREC)

Fecha
Materias

TELECOMUNICACIONES

REGULACION

DERECHO

Resumen

Connectivity and electronic communications services are now more relevant than ever to end-users. The efficiency of the end-user rights provisions of the European Electronic Communications Code (EECC) may be affected by changes in the use of different electronic communications services and their capability to ensure effective access to emergency services, by end-users' use of communications services which is evolving over time, and by the prevalence of digital platforms as a substitute for traditional electronic communications services.

It is a strategic priority aim of BEREC to strengthen end-user empowerment. Furthermore, Article 123 of the EECC introduces a specific review procedure on end-users rights, where BEREC publishes an Opinion on the market and technological developments regarding the different types of electronic communications services, assessing to what extent Title III of Part III meets the objectives set out in Article 3 of the EECC.

The European Commission, taking utmost account of the BEREC Opinion, is required to publish a Report on the application of Title III of Part III ("end-users rights") and submit a legislative proposal to amend that Title where it considers this to be necessary to ensure that the general objectives set out in Article 3 of the EECC continue to be met.

The workshop participants will discuss how market and technological developments are affecting the rights of end-users and their ability to make free and informed choices and other rights stemming from the EECC, and whether any lack of these abilities has caused or is causing market distortions or end-user harm. The workshop will consist of presentations from BEREC, stakeholders and end-user associations, as well as from the European Commission.

<b>AGENDA</b>

Opening remarks/Keynote speech

<b>Session 1: Panel discussion on changes in consumer rights (Legal and Technological trends)</b><br>

Maria Ruiz Merida, BEREC PFT WG co-chair, Spain<br>

Sietse van der Gaast, BEREC WNE WG co-chair, the Netherlands<br>

Emily Fitzpatrick (European Commission representative, a Legal Officer in DG CNECT)<br>

Claudio Teixeira (Legal Officer, Digital and Consumer Rights BEUC)<br>

Paolo Grassia (Senior Director of Public Policy at ETNO)<br>

Ricardo Garcia Bahamonde (Director of Accessibilit and Digital Inclusion at Atos, Spain)<br>

Moderator: Marina Ljubic Karanovic, HAKOM, Croatia

<b>Session 2: Concluding the contract/informed choice</b><br>

Laurence Nivot (Manager at Cullen International) - "End users empowerment tools"<br>

Tim Nuyens (Senior Advisor, Consumer Department, BIPT, Belgium) - "Contract Summaries - Belgin experience"<br>

Luigi Marotta (Consumer protection department, AGCOM, Italy) - "The contract summary template"<br>

Gerd Kiparsky (General Counsel at 1&1's Member of ecta) - "Information overflow"<br>

Claudio Teixera (Legal Officer, Digital and Consumer Rights BEUC) - "Concluding the contract"<br>

<b>Session 3: During the contract</b><br>

Mark Stivala (End-User Affairs Manager, MCA, Malta) - "Price Indexation Clauses in Telecoms contracts"<br>

Andro Marcev (Senior Expert, HAKOM, Croatia) - "Bill schock regulation"<br>

Bostjan Okorn (Slovene Consumers' Association, ZPS representative) - "Consumers during the contract provision"<br>

Michael Milligan (Secretary General at Mobile & Wireless Forum (MWF)) - "Learning from 5G for 6G"<br>

Moderator: Mervyn Hickey, ComReg, Ireland<br>

<b>Session 4: Terminating the contract</b><br>

Teresa Félix (Senior Analyst at Cullen International) - "Contract termination and switching"<br>

Tore Kjelstrup Christensen (Senior Advisor, ADSI, Denmark) - "Internet in cars"<br>

Kristina Baltauskiene (Adviser, Legal and consumer rights protection group, RRT, Lithuania) - "Termination of bundles"<br>

Susanne Blohm (Policy Advisor, Federation of German Consumer Organisation, Germany) - "Contract termination"<br>

Moderator: Szilveszter Ádám, NMHH, Hungary<br>

<b>Session 5: Accessible ECS</b><br>

Inmaculada Placencia Porrero (Senior expert, disability and inclusion unit, Directorate General for Employment, Social Affairs and Inclusion, EC) - "EU accessibility initiatives - Policy and legislation - Accessible Europe: ICT 4 All"<br>

Donal Fitzpatrick (Senior ICT Design Advisor, Centre for Excellence in Universal Design, Ireland) - "The Centre for Excellence in Universal Design (CEUD)"<br>

Daniel Casas (EDF accessibility policy officer) - "Electronic Communication Services: the expectations of persons with disabilities"<br>

Sabine Lobnig (Director for communications at Mobile & Wireless Forum (MWF)) - "Accessible information on accessible devices"<br>

Benoit Vivier (Public Affairs Director at European Emergency Number Association (EENA)) - "Ensuring equivalent access to 112"<br>

Lorelien Hoet (Government affairs Director EU at Microsoft)<br>

<b>Session 6: Emergency communications</b><br>

Freddie McBride (Director for digital communications policy and regulation at EENA) - "Transitioning to packet-switched emergency communications"<br>

Mick Fox (Advisor, ComReg, Ireland) - "Enhanced Caller Location for Emergency Calls"<br>

Pinar Sendergecti (Regulation and Competition Affairs Director at ecta) - "Transforming the future, releasing digital innovation"<br>

Moderator: Mervyn Hickey, ComReg, Ireland<br>

<b>Closing Remarks</b><br>

BEREC End Users Working Group co-chairs and moderators of the sessions (Marina, Szilveszter, Mervyn, Indre)

Tipo de Contenido

CONGRESOS, CONFERENCIAS Y SEMINARIOS

Palabras clave

OPERADORES DE TELECOMUNICACIONES

COMPORTAMIENTO DEL CONSUMIDOR

ELEGIBILIDAD

PROTECCION DEL CONSUMIDOR

DERECHOS DEL CONSUMIDOR

Documento

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