BEREC WORKSHOP ON END-USERS RIGHTS (BEREC. Brussels. Hybrid, 09 April 2024)

The BEREC Workshop on End-Users Rights, held on April 9th, 2024, is a hybrid event organized by the Body of European Regulators for E lectronic Communications (BEREC). The workshop focuses on discussing how market and technological developments impact end-users' rights and their ability to make informed choices. Key topics include:<br>

The effect of market and technological changes on end-user rights. The impact on end-users' ability to make free and informed decisions. Potential market distortions or harm to end-users due to a lack of abilities. Presentations from BEREC, stakeholders, end-user associations, and the European Commission.

The event aims to foster a better understanding of end-user rights in the context of evolving technologies and market dynamics, promoting c ollaboration and knowledge exchange among key players in the telecommunications industry.

<b>AGENDA</b>

Opening remarks/Keynote speech

<b>Session 1: Panel discussion on changes in consumer rights (Legal and Technological trends)</b><br>

Maria Ruiz Merida, BEREC PFT WG co-chair, Spain<br>

Sietse van der Gaast, BEREC WNE WG co-chair, the Netherlands<br>

Emily Fitzpatrick (European Commission representative, a Legal Officer in DG CNECT)<br>

Claudio Teixeira (Legal Officer, Digital and Consumer Rights BEUC)<br>

Paolo Grassia (Senior Director of Public Policy at ETNO)<br>

Ricardo Garcia Bahamonde (Director of Accessibilit and Digital Inclusion at Atos, Spain)<br>

Moderator: Marina Ljubic Karanovic, HAKOM, Croatia

<b>Session 2: Concluding the contract/informed choice</b><br>

Laurence Nivot (Manager at Cullen International) - "End users empowerment tools"<br>

Tim Nuyens (Senior Advisor, Consumer Department, BIPT, Belgium) - "Contract Summaries - Belgin experience"<br>

Luigi Marotta (Consumer protection department, AGCOM, Italy) - "The contract summary template"<br>

Gerd Kiparsky (General Counsel at 1&1's Member of ecta) - "Information overflow"<br>

Claudio Teixera (Legal Officer, Digital and Consumer Rights BEUC) - "Concluding the contract"<br>

<b>Session 3: During the contract</b><br>

Mark Stivala (End-User Affairs Manager, MCA, Malta) - "Price Indexation Clauses in Telecoms contracts"<br>

Andro Marcev (Senior Expert, HAKOM, Croatia) - "Bill schock regulation"<br>

Bostjan Okorn (Slovene Consumers' Association, ZPS representative) - "Consumers during the contract provision"<br>

Michael Milligan (Secretary General at Mobile & Wireless Forum (MWF)) - "Learning from 5G for 6G"<br>

Moderator: Mervyn Hickey, ComReg, Ireland<br>

<b>Session 4: Terminating the contract</b><br>

Teresa Félix (Senior Analyst at Cullen International) - "Contract termination and switching"<br>

Tore Kjelstrup Christensen (Senior Advisor, ADSI, Denmark) - "Internet in cars"<br>

Kristina Baltauskiene (Adviser, Legal and consumer rights protection group, RRT, Lithuania) - "Termination of bundles"<br>

Susanne Blohm (Policy Advisor, Federation of German Consumer Organisation, Germany) - "Contract termination"<br>

Moderator: Szilveszter Ádám, NMHH, Hungary<br>

<b>Session 5: Accessible ECS</b><br>

Inmaculada Placencia Porrero (Senior expert, disability and inclusion unit, Directorate General for Employment, Social Affairs and Inclusion, EC) - "EU accessibility initiatives - Policy and legislation - Accessible Europe: ICT 4 All"<br>

Donal Fitzpatrick (Senior ICT Design Advisor, Centre for Excellence in Universal Design, Ireland) - "The Centre for Excellence in Universal Design (CEUD)"<br>

Daniel Casas (EDF accessibility policy officer) - "Electronic Communication Services: the expectations of persons with disabilities"<br>

Sabine Lobnig (Director for communications at Mobile & Wireless Forum (MWF)) - "Accessible information on accessible devices"<br>

Benoit Vivier (Public Affairs Director at European Emergency Number Association (EENA)) - "Ensuring equivalent access to 112"<br>

Lorelien Hoet (Government affairs Director EU at Microsoft)<br>

<b>Session 6: Emergency communications</b><br>

Freddie McBride (Director for digital communications policy and regulation at EENA) - "Transitioning to packet-switched emergency communications"<br>

Mick Fox (Advisor, ComReg, Ireland) - "Enhanced Caller Location for Emergency Calls"<br>

Pinar Sendergecti (Regulation and Competition Affairs Director at ecta) - "Transforming the future, releasing digital innovation"<br>

Moderator: Mervyn Hickey, ComReg, Ireland<br>

<b>Closing Remarks</b><br>

BEREC End Users Working Group co-chairs and moderators of the sessions (Marina, Szilveszter, Mervyn, Indre)