ERGP WORKSHOP ON "VULNERABLE USERS IN POSTAL WORLD: WHO? WHICH NEEDS? WHAT'S NEXT?" (European Regulators Group for Postal Services (ERGP). Vienna, 20 June 2024)

Workshop organised by ERGP in Vienna in June 2024 focusing on vulnerable users in the postal sector. It addresses issues such as vulnerable users and why they are considered vulnerable in the postal sector, to understand their needs in relation to postal services; the postal services currently offered by operators; and vulnerable users from a policy and legal framework, focusing on how these users are perceived and what can be done from a policy and legal perspective to protect and assist them.

<b>PRESENTATIONS</b>

1. Accessibility. Thorsten Freers, Senior Public Policy Manager, Amazon

2. Postal networks, services and users: vulnerability & beyond. Copenhagen Economics

3. Vulnerable users in the postal world. Daniela Zimmer, Arbeiterkammer Wien

4. Our lessons learned and strategies for a user-centered approach. Daniele Marano, Hilfsgemeinschaft der Blinden und Sehschwachen Österreichs

5. Vulnerable users in times of declining mail volumes. Margriet Keijzer, Director EU Affairs, PostNL, Chair Postal Directive WG, PostEurop

6. Vulnerable users of the postal service and targeted regulatory intervention: strategic orientations for authorities and policy-makers. Paulus Schoorl, UPU International Bureau